Service & Support

Committed to customers. Dedicated to world-class service and support.


Our outstanding service and maintenance philosophy begins at system conception, where cost-effective maintainability is incorporated into equipment design. We depoly our world-class Field Service Engineers and Technical Support team across the globe, ensuring that systems are maintained and serviced in the most timely and effective manner possible.

We use the latest CRM technology to keep our team members in touch, leveraging talents and expertise, and placing our service people wherever they’re needed, whenever they’re needed.

Your teams are working diligently to keep their environments clear of terrorism, weapons, drugs, and other threats. They deserve all the help they can get. That's why we're so committed to delivering world-class training and support to ensure your security missions succeed.

Service Contact:

Tel. +1 (978) 262-8700 (Service, Option 2)

Field Service Offerings

No matter where you are in the world, or what you need, from service of your system to technical support to spare parts, we're always here to help. Learn More


We support you and your products with a variety of best-in-class training programs with state-of-the-art training facilities at our U.S. or U.K. manufacturing sites or at any customer site around the world. Learn More

Managed Services

Improve security and increase customs revenue with little to no upfront cost. AS&E provides best-in-class, turn-key scanning operations, from capital funding and continuing through planning, construction, equipment supply and installation, staffing, and ongoing operations. Learn More